Welcome To The Tanga-UWASA website....Enjoy a Quality of Service from Tanga UWASA                                                   TOLL FREE NUMBERS: 0752/0782 800001 or 0713800252 for Reporting Leakages Only       ::- E-mail: uwsa-tanga@kaributanga.com   P. O. Box 5011, Tanga - Tanzania    Phone: +255(0)272644626/7 | Fax: +255(0)272647545   ::-   ::- Customer Service hours         Monday to Friday(Excluding public holiday) 07:30hrs to 15:30hrs Saturdays 09:00hrs to 12:30hrs Reporting Leakages 24hrs
Water Quality FAQs

Why does my water appear milky or cloudy?

A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please call Tanga-UWASA Customer Service so that we may investigate.

 

What causes odor in the hot water?

The most common cause of odor in hot water is the water heater. If your cold water smells fine, check your water heater to ensure that the temperature setting is correct. Water heaters also need to be maintained (see manufacturer's instructions). Please call Tanga-UWASA Customer Service office if the odor persists or if it is present in both the hot and cold water.

 

What causes some water to be discolored?

Color in water is usually caused by naturally occurring organic matter, minerals, or mineral build-up in the pipes. At Tanga Uwasa, we flush our water system regularly to clean mineral build-up and other sediment from the pipes. If you receive discolored water, you should let your faucets run until the water is clear. Such substances typically do not pose a health hazard; however, we ask that you please report any instances of discolored water to Customer Service office so that we may investigate.

 

Is bottled water higher quality than tap water?

Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more frequent water quality testing and reporting than bottled water providers. Some consumers prefer the taste of bottled water, and some choose bottled water because they have special health needs. But tap water is a much better deal, costing 1,000 times less than bottled water.

 

Why do Tanga UWASA employees open fire hydrants?

Tanga UWASA conducts regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates adequately throughout the system. Fire hydrants may also be opened to conduct fire-flow capability tests.

 

Why does water need to be disinfected?

Disinfectants are required because they prevent the spread of germs that cause diseases. Years ago, before disinfectants were used for drinking water, diseases such as cholera, typhoid fever, and dysentery were common. Drinking water disinfection has vastly improved the quality and safety of drinking water.

 

Why does my water have a chlorine taste (or smell)?

Tanga UWASA disinfects your water to ensure that it is free of harmful bacteria. To reduce any chlorine taste or smell, try refrigerating your water before drinking.

 

Why is there dirt or sand in my water?

Dirt or sand can occur naturally in groundwater or as a result of a water line repair. We try to reduce the instances of dirt or sand in the water through regular flushing, which improves water quality by increasing the circulation of water in the pipes and removing most of the sediment from the water.